As Product Manager for CounselLink, Doug Zickafoose is responsible for understanding client needs and collaborating with other product managers to determine what enhancements are made to CounselLink. His role entails meeting with users to better understand how they work and what they need to work with User Experience and Development teams to ensure that enhancements are easy to use and meet client needs. Doug has been with LexisNexis for six years and on the CounselLink team for three years. Prior to joining Lexis Nexis, Doug established and led a User Experience/Usability team at BB&T. He holds a Ph.D. in Cognitive Psychology with legal decision making as a primary area of research.