Using Metrics to Create Actionable Insight
Many legal departments want to use key performance indicators (KPIs) to more effectively manage their departments. Choosing the right metrics is essential in order to drive toward departmental goals. This session will outline the essential elements of a successful metrics program, and provide specific examples of metrics used by law departments. The second part of the session will illustrate the difference between metrics and analytics, and provide examples of how to get meaningful answers to business questions with data.